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Key Performance Indicators
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Risk Management
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Key Business Risks
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Customers
 
  “We entered 2006 in good shape and we left it in even better shape.”

With our clear strategic focus on Flexible Business Space, a highly motivated team and the right organisational structure, we have consolidated on the strengthened position of recent years. Given the scale of our expansion in Continental Europe we are particularly pleased to be able to report that the European business delivered an outstanding performance in 2006.

The 19 per cent increase in underlying adjusted profit before tax highlights another strong operating performance in 2006. Group lettings in the year increased to 440,000 sq m, with a further 159,000 sq m in pre-lets for the future benefit of the business. Robust customer demand, our active management of assets and our sharpened focus on customer needs were the main factors behind this strong performance. Continental Europe alone delivered an excellent 169,000 sq m. Across the Group, we invested £243 million in developments and £216 million in acquisitions, with £173 million of disposals crystallising £43 million of gains in value from previous investment. In the UK we recycled over £170 million of capital but we were net sellers of assets. The Group valuation surplus was 11.0 per cent, with the major UK industrial element of our portfolio up 11.5 per cent - ahead of the equivalent IPD industrial index which increased by 11.3 per cent. Even allowing for the non-cash effects of new shares issued for the preference share conversion and deferred tax charges, adjusted EPS growth was 3.3 per cent.

Implementation of strategy
During 2006 the UK team has concentrated on shaping the portfolio to produce stronger returns by four primary routes. We acquired estates or assembled a critical mass of properties in areas that enabled customers to expand their businesses within our holdings and for the most cost-effective provision of services. We disposed of underperforming or non-conforming assets where there was limited opportunity to add value – with £173 million of disposals. We aggressively pursued and delivered redevelopments that allowed us to effectively replace older buildings and recycle the portfolio whilst retaining key holdings. We also worked closely with our customers to provide a level of service that contrasts positively with other landlords.

Opportunities in Continental Europe currently offer attractive yields, low borrowing costs and strong prospects for growth. Employing fundamentally the same model as in the UK, the strategy has been to identify the areas with the best growth potential in each country and then to assemble a critical mass or ‘cluster’ of properties in these locations.

We have already secured this critical mass in the northern sector of Paris, France, and in the Düsseldorf region, Germany, where SEGRO is now established as the leading provider of modern and flexible light industrial, office and logistics space. We are also already very well established in the vicinity of Brussels airport in Belgium and Schiphol airport in the Netherlands where further land and income-producing properties have been acquired in these important strategic areas. During 2006, SEGRO made some major and highly-successful inroads into Central European locations providing a platform for future growth in that region. As our strategy evolves, we seek to acquire and develop industrial and logistics space, as well as land for development, in the growth zones of key markets across Continental Europe.

A £70 million acquisition and leaseback agreement with Antalis, was largely complete by 31 December 2006. This agreement included properties in two new major target countries, Italy and Spain, and provides SEGRO with a platform in key locations, including potential to make further strategic acquisitions.

In the USA, the business focuses on the implementation of the biotechnology strategy and on value-adding opportunities in major biotechnology clusters in the San Francisco Bay Area and San Diego County. The business model concentrates on development, redevelopment, conversions and strategic acquisitions. In 2006 investment momentum accelerated in response to biotechnology industry activity during the year, buoyed by increased funding from the major pharmaceutical companies and the venture capital community. During the year, we have added several new clients to the portfolio: clients who have the potential to provide opportunities for future expansion.

“With our clear strategic focus on Flexible Business Space, a freshly invigorated team and the right organisational structure, we have made good progress on all fronts. It’s particularly encouraging that in the first year after a significant expansion in the scale of its operations, our business in Continental Europe has delivered well ahead of our own expectations.”

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2006 performance review
UK
With most commentators forecasting the end of yield compression in the UK and in the context of the generally positive rental levels, the UK team is demonstrating the quality of its core property skills. In 2006 we recycled capital, completed the latest phase of the development programme and implemented our asset management strategy, successfully driving gross property rental income up by £10 million. UK underlying year on year vacancy levels by space remained unchanged at 8 per cent, but we generated an extra £4 million of rental income from space let over space returned. We achieved overall rental growth of 3.7 per cent on rent reviews, ahead of the IPD industrial figure of 1.4 per cent. Rental growth on new lettings was flat, consistent with the priority we give to generating cash from unoccupied space. As expected, the potential from development completions coming on stream and from vacancy actively acquired with major new properties resulted in headline vacancy in the UK increasing, from 10.9 per cent to 11.6 per cent. We selectively acquired £145 million of properties in the UK, in attractive locations.

Continental Europe
Having doubled in size and firmly established a presence in Central Europe at the start of the year, our Continental European business delivered an outstanding performance in 2006. Its excellent 169,000 sq m of lettings increased the rent roll by over £7 million pa and brought investment property vacancy levels down from 10.2 per cent to 8.7 per cent, with overall vacancy levels – including trading properties – down from 12.3 per cent to 7.5 per cent. 77 per cent of our pre-lettings were delivered in Continental Europe.

USA
In the USA, the business had a good year with the£0.9 billion book valuation at the end of 2006 representing a 28 per cent increase on the end of 2005, reflecting development completions and yield compression in a market which is increasingly seeing biotech real estate as an attractive asset class. Gross rental income increased 25.3 per cent to £76 million, reflecting the full year effect of some strong lettings in 2005 and the benefit of development completions in 2006. Further progress was made with lettings and with new acquisitions for future developments, although the market in San Diego County, unlike the San Francisco peninsula, has remained somewhat subdued, leaving the USA vacancy high at 18.9 per cent.

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REIT Conversion
Slough Estates became a Real Estate Investment Trust (REIT) on 1 January 2007. We believe SEGRO is well placed to deliver superior shareholder returns as a REIT, with its strong development pipeline and pan-European business model. In addition to the UK tax advantages which REIT status provides for most eligible companies, the UK REIT legislation also enhances our ability to implement an efficient international tax structure – enabling us to take greater advantage of the already stronger yields and lower borrowing costs available in Continental Europe. The Board announced its new post REIT dividend policy in November 2006. In future the Board ordinarily expects total dividends to exceed the mandatory 90 per cent Property Income Distribution (PID) element, and to comprise between 85 per cent and 95 per cent of the worldwide recurring property rental earnings plus a proportion of trading property profits and other income from non-property activities. This new policy will take effect during 2007 and is not reflected in the proposed final dividend for 2006.

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Development
Our £3 billion development pipeline, a key driver of our future returns, is building momentum. With 154,000 sq m of developments completed during 2006 and 338,000 sq m of construction in progress at the year end, the pipeline now stands at 2.4 million sq m with £226 million of rental income potential.

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Outlook
Market conditions are encouraging. In the UK, enquiry levels are in line with last year, with some areas seeing particular strength in rental levels – such as Bristol, Heathrow and the Thames Valley. Conditions are generally stronger across Continental Europe. Our Central European locations are seeing continuing strong demand across the board, there are also some specific areas of strength in Western Europe, such as in light industrial markets in France and in the logistics market in France and in Belgium. In the USA, demand for SEGRO’s biotech product remains strong in the San Francisco Bay area, but there has been little pick up as yet in San Diego.

The momentum in the development pipeline continues to grow, with 338,000 sq m under construction at the end of 2006 and with 734,000 sq m of construction starts expected during 2007 – 515,000 sq m of it in Continental Europe alone – underpinned by the healthy occupier demand levels across the Group. The sale and leaseback agreement with Antalis in late 2006 moved us into a number of high growth European business centres – including key locations in two new countries, Italy and Spain – and gave us another important partnership relationship with a substantial corporate occupier, thereby enhancing our platform for growth. We continue to see a steady flow of attractive investment and acquisition opportunities. With our strategy and structure now firmly in place, we are meeting or beating our targets and our growth plans remain firmly on track.

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USA Strategic Review
In November 2006 SEGRO announced that, consistent with its previously-stated strategy of focusing on the provision of Flexible Business Space in the UK and in Continental Europe, it was exploring the strategic options for its USA business. It was announced that the process involved consideration of a range of possible options, including an immediate or phased divestment and also joint venturing or merging SEGRO's USA business with a third party. In assessing the options the Board has regard to all relevant considerations including the current and potential future value of the business as well as the tax implications of the various options. The process is well underway and we anticipate making a further announcement during the second quarter of the year.

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Strategy and Business Model

The Group’s principal objective is the generation of shareholder value through the investment, development and management of commercial real estate. Our chosen sector is Flexible Business Space, which encompasses the provision of business accommodation to a wide range of users – from sectors as diverse as research, manufacturing, data centres, light assembly and distribution – in pan-European and US locations, or clusters, which we believe will outperform over the longer term.

We believe that we diversify our business and development risk through the breadth and spread of not only the geographic reach of our portfolio but also the variety and quality of our customer base. Given the differing local dynamics of the property markets, we manage the business through three geographic business units – the UK, Continental Europe and the USA. We currently have a presence in strategic locations in 11 countries.

Our strategy is to build critical mass in each of our existing markets and to identify and enter new markets where there are attractive growth prospects and the potential to achieve attractive returns. Whilst scale and access to international customers is an important dimension of our business, property is ostensibly a local business and our philosophy, therefore, is to employ people with expert local knowledge who understand the dynamics, drivers and characteristics of each local market.

Existing Markets
– France – Ile de France,Paris
– Belgium – Brussels, Antwerp, Ghent triangle
– Germany – Cologne, Düsseldorf, Frankfurt, Berlin and Hamburg
– The Netherlands – Schiphol, Amsterdam
– Poland – Poznan, Strykow, Warsaw, Silesia
– Czech Republic – Prague
– Hungary – Budapest


Future Markets – Key Target Locations
– France – Lyon, Marseille and Lille
– Spain – Madrid, Barcelona, Valencia
– Italy – Milan/Turin
– Germany – Munich
– The Netherlands – Randstad
– Poland – Gdansk


Our strategy for achieving our objectives has three main elements:

1. Proactive asset management
– focusing on our customers’ needs
– delivering a strong leasing programme
– the ongoing refurbishment and redevelopment of our buildings
– recycling capital by selling mature assets where there is limited potential for SEGRO to add further value


2. Property acquisitions
– acquiring income producing assets, which are undermanaged and/or can be developed
– Corporate partnering (sale and leaseback) transactions with income and scope for development
– Taking advantage of higher yields and lower borrowing costs in Continental Europe


3. Development
– Executing the current programme of pre-let and speculative developments under construction
– Preparing sites and seeking pre-lets to support the projects due to be started in 2007/8
– Acquiring new greenfield and brownfield sites for future development.

We assess all potential investment opportunities according to their strategic rationale, their risk profile and their expected financial returns – both income and total un-geared return. Our current targets are to achieve total pre-tax returns of 8 per cent to 10 per cent from investment activities and 9 per cent to 14 per cent from development projects.

We set different target return levels according to the tax profile of each particular investment and according to our assessment of the individual project risk. We normally apply a premium to the minimum return that we expect from an investment, to reflect:
 
       
   
Tax: as a UK REIT and soon also as a French SIIC ('Société d'Investissement Immoblier Côtée), most of our investments are tax free; however, in jurisdictions where tax is potentially payable, we expect the project returns to cover any expected tax costs
   
Geographic/market risk: we demand a premium for international investments, particularly in new or emerging markets
   
Construction and letting risk: we expect a premium over ‘dry’ investments to compensate for any construction risk and for letting risk – speculative development projects are required to show a higher expected return than pre-let developments.
 
       
    We believe the key differentiators of SEGRO’s business compared to its competitors are its growth in Continental Europe, its very strong development pipeline and its core skills in asset management.

SEGRO announced its intention to grow its Continental European business in 2005. This focus was chosen because the Group believes superior returns are available from investing in major European business markets rather than being purely a UK player. These expected superior returns are driven by the higher investment yields available in most Continental European markets, the expectation that yields will compress – leading to capital growth, and the superior economic growth prospects in several markets – particularly in the emerging central and eastern European countries. We also believe there are synergies available by providing a consistent approach and service level to our growing number of international customers.

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Development Pipeline
 
   
   
Construction
in Progress
Potential
Developments
Starts 2007
Potential
Developments
2008 & beyond
Total
programme

Land area
ha
55
151
264
470

Space:
Industrial
sq m
197,510
619,511
735,404
1,552,425
Offices
sq m
71,841
80,287
515,636
667,764
Retail
sq m
0
6,065
1,858
7,923
Biotech
sq m
68,951
27,870
87,812
184,633

Total
sq m
338,302
733,733
1,340,710
2,412,745

Investment properties
%
76
74
77
76
Trading properties
%
24
26
23
24

Pre-Let
%
57
4
1
10

Planning status
- fully approved
%
100
20
5
26
- zoned/outline approval
%
0
58
55
48

Rental value when completed
£m
42.3
56.8
138.7
237.9

Current book value - at valuation
£m
359.9
235.9
507.8
1,103.6
Forecast future costs to completion
£m
251.4
501.7
1,249.3
2,002.4

 
 
    All amounts are indicative only and are liable to change. Certain properties included above are currently income producing and are expected to be redeveloped; such properties have a current book value of £288 million and produce current rental income of approximately £12 million pa.

Our pan-European strategy is supported by the operation of an efficient tax and capital structure. With REIT status in the UK, and soon with SIIC status in France and the efficient use of lower-cost borrowings in Continental Europe, SEGRO operates with a low overall tax charge and an efficient cost of capital.

SEGRO has one of the largest development pipelines in the industry, with the potential to build up to 2.4 million sq m of Flexible Business Space, equivalent to 64 per cent of the current built portfolio. This could produce, at today’s rental values and assuming full letting, incremental annual rental income of approximately £226 million (including our share of joint venture developments and after deducting rents currently passing on buildings that are expected to be redeveloped) – 82 per cent of the current annual rent roll.

Risks associated with the development pipeline are carefully managed:
 
       
   
Concentrating development activity in areas of proven economic activity
   
Paying heed to detailed local advice and our own knowledge of occupier requirements in specifying the size and nature of the space being delivered
   
Using initiatives to ensure best value is obtained in procuring new buildings. During 2006 SEGRO moved to outsource the procurement of construction in line with industry best practice. New relationships are being forged with external contractors and project managers are employed to ensure completed schemes continue to be delivered on time and within budget
   
Working closely with local planning authorities and local communities to understand their requirements and eliminate areas of possible conflict
   
Creating Flexible Business Space that will suit the widest variety of businesses in different sectors.
 
       
    All development projects are subject to strict financial targets, as described above.

SEGRO’s asset management skills are based upon:
 
       
   
A passionate focus on our customers to ensure that their current and prospective property needs are being addressed, both locally and on an international basis
   
An ongoing programme of refurbishing, renewing and redeveloping existing estates and buildings to ensure our ‘product’ remains up to date and suitable for current market needs
   
A proactive programme of capital recycling whereby we identify properties in the portfolio which have reached maturity and that are unlikely to deliver future returns at our required levels – these properties are sold and the proceeds reinvested in other properties and development opportunities.
 
       
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Market Context
From the perspective of global trading volumes and pricing, 2006 was a record year for property investors. In the key markets of Asia, Europe and the USA, commercial property investment totalled US$645 billion, some 33 per cent ahead of 2005 (source: Cushman and Wakefield). Furthermore, the data reveals the extent to which the markets have evolved over recent years. Trading volumes in the second half of 2006 were nearly equal to the annual total for 2004 and indeed the quarterly average for 2006 exceeded the full year total for 2001.

Investment in Europe totalled US$295 billion and the region accounted for six of the top ten global investment markets, with the UK second behind the USA and Germany in third place. Within Europe, the share of investment accounted for by Central and Eastern Europe has risen from 1 per cent in 2001 to 5.5 per cent in 2006, driven by increased investment in Poland and an increasing interest in Russia.

The flow of money targeting real estate continues to increase as the populations of many of the mature economies increasingly focus on pension provision and these institutional investors are drawn to real estate for its transparency, lease structure, relatively stability and recent strong returns. Over the past year demand for commercial property in the UK has been driven primarily by institutions.

However, commercial property prices are high and, looking forward, this may restrict the activity of some investors. As prices have risen, particularly over the past year, yield convergence across the globe has been evident not only in the emerging markets of Rumania, Bulgaria and the Ukraine, but more significantly in the more established markets of the USA, western Europe and the UK. Whilst there is some evidence that the rate of yield decrease is now slowing, particularly in the UK, unless interest rates are quickly reversed, to secure good returns investors will become increasingly reliant on good management, development programmes and growth in rental income.

In the UK, as a result of the recent interest rate rises, property is no longer self financing. Looking ahead most commentators are expecting a slowdown in returns in 2007 as the fall in yields, which has underpinned much of the investment performance over the past five years, comes to an end.


UK All Property Total Returns (%)
 
    property total returns  
    Source: Capital Economics

The graph featured above from Capital Economics (independent macroeconomic research consultants) shows their forecast of a cooling investment market with total returns falling from an anticipated 18.7 per cent in 2006 to around 9 per cent in 2007 and then falling further to an average of 4 per cent in the period 2008 to 2010. Given recent performance this could be viewed as a bearish outlook, but in such an environment investors are likely to focus on the property fundamentals of location, customer covenant strength and targeted development to drive performance.

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Key Performance Indicators
SEGRO has a comprehensive suite of measures which Management and the Board use to set targets and assess performance in the context of our strategic objectives. These measures are cascaded throughout most areas of the business and cover financial and non-financial matters, including corporate and social responsibility measures.

Work is ongoing to develop and evolve the capture and use of ‘KPI’s throughout all areas of the business and to ensure that they are fully aligned with the Group’s objectives as a REIT. The key measures currently used at Group level, and our performance achieved in 2006, are as follows:
 
       
   
To deliver attractive total returns in the period
 
Key Performance Indicator
2006 Performance
& commentary

Adjusted profit before taxation
£142.7m (+19%)

Adjusted earnings per share
25.1p (+3%)

Total return
16.6%

TSR performance
35% (+23%)

To provide a platform for attractive future returns
 
Key Performance Indicator
2006 Performance
& commentary

Total space let in the period
440,000 sq m

Vacancy rate at end of the period
11.9% (up 0.1%)

Contracted rent roll at end of the period
£273m

Construction starts in the period
475,000 sq m

Land bank at end of the year
470 ha

Capital ‘recycled’ from divestments
£173m

To achieve high levels of customer satisfaction and retention
 
Key Performance Indicator
2006 Performance
& commentary

Customer satisfaction level (proportion of customers rating overall ‘good’ or ‘excellent’)
73% (UK)

Lease renewal rate (including percentage of break options not exercised)
68% (UK)

See glossary on page 140 for definitions of certain KPIs.
   
 
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Risk Management

Identifying and evaluating risks is a fundamental element of managing SEGRO’s business to achieve our objective of creating shareholder value. The Group views effective risk management as integral to the day-to-day business decisions and encourages all its managers to asses risk on a continuous basis.

In addition, we carry out regular, formal risk assessments to identify and evaluate risks and to identify controls and other risk management techniques in place. These assessments involve four key elements, as follows:
 
       
   
Identifying significant risks to the achievement of the Group’s strategic objectives
   
Evaluating the risks in terms of the magnitude of their impact and the likelihood of occurrence
   
Developing action plans to manage risks, including the development of internal controls
   
Reporting to the Audit Committee and the Board on the risk management process, the assessment of key risks and the status of risk management plans.
 
       
    To assist the risk identification process, we categorise risks into three areas of; the external environment, operational risks (ie the internal management processes and structures), and risks related to the production and use of management information.

As a property investment and development company, the main business risks we face on an ongoing basis are in the following table, along with their potential impact and any mitigating factors or risk management strategies we have in place. Environmental, Social and Governance risks are separately addressed on pages 44 to 47 of this report.


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Key Business Risks
 
   
Description of risk   Potential impact   Mitigating factors and
risk management strategies
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General Property Investment Risks
Downturn in the demand for Flexible Business Space-type assets

  Portfolio underperformance due to falling values for commercial property   Broad geographic spread of investments across Europe reduces dependence on any single market location

Active monitoring and assessment of the portfolio to identify assets likely to underperform
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Downturn in occupier market conditions or over-supply of space as a result of competitor activity   Lack of rental income /increased vacancy levels due to weak occupier demand   Vacancy levels are carefully monitored and development activity is reduced if occupier demand weakens
    Loss of rents and bad debts from occupier failures   The Group has a wide spread of customers (more than 1,760 in total), with no customer representing more 3.5 per cent of total rental income
        The largest concentration of risk in any one industry is the US biotechnology sector, which represents approximately 19 per cent of total Group rental income
    Lack of growth or even a decline in market rents for Flexible Business Space   The majority of the portfolio is subject to upward-only rent reviews on existing leases in the UK, indexation adjustment in Continental Europe and fixed rent ‘step-ups’ in the USA
        The expected returns from the development programme are not dependent on rental growth
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Inability to recruit, develop, motivate or retain people with the necessary skills to deliver the Group’s strategy   Underperformance in any aspect of the business   Programme to develop management of the business and talent
        Employee engagement survey carried out regularly
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Development Risks
Inability to source sufficient land and risk of holding too much development land
  Dilution of returns due to capital invested in unproductive assets or inability to grow the portfolio and deliver future returns due to lack of growth opportunities   The operating management and the Group Capital Approvals Committee carefully manage the type, amount and location of development land. See details of Property Portfolio at page 125
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Failure to obtain, or delay in obtaining, planning consent on land held for development   Erosion of expected financial returns due to time delays or possible impairment in value of land holdings   Most sites acquired with outline zoning or planning consent already in place
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Construction costs exceed budgeted levels or there are delays in completing construction projects   Erosion of expected financial returns   Contingencies built into all development appraisals
        Transfer of most risk to construction partners
        Use of specialist in-house project managers
        Regular project reviews
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Letting risk on speculative development schemes   Erosion of total returns from capital invested in non-income producing developments   Total exposure to speculative schemes is carefully monitored by the Group Capital Approvals Committee and details reported to the Board
        Sensitivity analysis carried out on all potential investments to ensure target returns can be achieved with delay to leasing assumptions
        Overall modelling of the impact of speculative development schemes is carried out to monitor and assess exposure
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Health and safety risks – the risk of injury or illness to the Group’s or third parties’ construction workers   Failure to achieve the Group’s CSR objectives and damage to the Group’s reputation and possible criminal or civil action   Group Health & Safety Manager establishes appropriate policies and monitors accident reports – all significant accidents are reported to the Board
        Health & Safety training provided to all employees
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Geographic Risks
The political and economic risks associated with investing outside the UK, particularly in some of the emerging economies
  Loss of value of investments or failure to achieve adequate risk adjusted returns   Careful analysis of each market is undertaken before investing in new markets. Local offices set up in all significant markets, staffed by employees who understand their local market
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Financial Risks
Liquidity risk – a lack of available funds to meet the Group’s needs
  Inability to fund developments, and requirement to sell properties at wrong point in the cycle   The Group has a flexible funding strategy with substantial undrawn funds available
        Funds availability and financial ratios regularly monitored by the Group Treasurer and reported to the Board quarterly
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Interest rate risk   Increased borrowing costs if interest rates rise   The majority of borrowings – see Financial Review
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Currency risk   Reduction in the sterling value of assets or earnings if foreign currencies depreciate against sterling   The majority of foreign currency assets are matched by borrowings of equal amount denominated in the same currencies
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Tax risks – REIT compliance   Potential tax penalties or loss of REIT status by failing to comply with the new REIT rules in the UK   Internal monitoring procedures are in place to track compliance with the appropriate rules
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Risk of unexpected tax costs through lack of tax planning or execution in tax-paying jurisdictions   Additional tax costs, reducing total returns   Recent appointment of a tax planning manager
        Use of external advice, as appropriate
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Customers

SEGRO provides accommodation for more than 1,760 businesses across the UK, Continental Europe and the USA. Our customers range from small organisations moving into their first business premises to major international companies for whom we provide bespoke space designed to suit specific requirements.

Our commitment remains the same – to be transparent, honest and helpful in all our dealings across the portfolio. We are mindful of the fact that improving occupier retention and attraction is one of the main ways we can distinguish our property from the competition and drive stronger returns. The value of this approach is confirmed by the fact that more than 30 per cent of our lettings by rent are to existing customers seeking new or additional space.

Particular ways in which we have forged stronger relations with customers include:
 
       
   
The fast-growing USA business has been built on the foundation of excellent communications and a management team responsive to the needs of a relatively small group of high-added-value life science businesses based in San Francisco and San Diego. Most new opportunities have been the result of personal recommendation and our positive reputation as a supplier that understands this specialised group of customers.
   
In the UK we routinely commission independent satisfaction surveys, share the findings with our customers and act on the results. Following significant feedback about the adequacy of security in industrial areas, we undertook a programme of introducing monitored CCTV (closed circuit television) monitoring systems, across our major UK holdings.

Our customers’ property is now protected by monitored CCTV at more than 50 per cent of our holdings by area and we are already seeing improved satisfaction ratings at the estates that benefit from this service. Other recent initiatives introduced in response to feedback from customers include the introduction of well-supported Business Clubs and new café bars at Winnersh and Farnborough. We are also pioneering innovative occupancy agreements at several sites, which have proved to be a popular alternative to traditional leases.

In the last independent survey, 73 per cent of our customers rated their overall satisfaction as good or excellent.
   
Across Continental Europe we have fully-empowered local offices, which work closely with our customers to meet their needs. New facilities introduced in 2006 include a fitness centre at Pegasus Park, which is proving popular with corporate occupiers and a 200-seat restaurant at the Carré des Aviateurs light industrial estate in Blanc Mesnil outside Paris. Our Continental European strategy involves concluding agreements with major multinational companies that allow our customers to realise the capital tied up in real estate. The most recent such transaction with Antalis also provides for us to be a partner in satisfying future space requirements.

   
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